Reporting a Claim
Policyholders frequently thank us for giving them courteous treatment and prompt payment. When you experience a loss, let us help you through the process.
Here are some common claims questions many ask about Brotherhood Mutual claims and answers to help you through the process:
What should I do first?
- Contact Authorities: Contact the police in cases where the law has been violated, such as theft, burglary, vandalism, auto accidents, or suspected arson.
- Write It Down: Write down a detailed description of what happened, including information about the extent of damage. For property losses, make a list of what was damaged or lost.
- Contact Us: Notify your agent as soon as possible: 800.572.6197. We’ll help you through the process and work with Brotherhood Mutual to ensure prompt service.
- Make Necessary Repairs: Make any necessary repairs to protect your property from further damage. These repairs are covered by your policy.
What if I need to report a claim?
- Daytime Claims: If your Brotherhood Mutual insurance claim requires immediate attention, please call us toll free: 800.572.6197.
- After-Hours Claims: If your Brotherhood Mutual insurance policy claim requires immediate attention and their office is closed, you may contact a Brotherhood Mutual adjuster by calling their toll free emergency pager at 800.933.1849.
You'll be prompted to enter your phone number (including the area code) followed by the # key. Your call will be returned promptly.
Learn more about what to do when your ministry experiences a loss.
